At ONN we work on Monday, Wednesday and Friday from 9am – 1pm and our deliveries are made between 2pm – 6pm on those days. You can pre-order flowers at any time, but our ‘Bunch of the Day’ is only available from 10am – 1pm, or until the ‘Sold Out’ icon appears on the Site. This ensures that all of our orders are delivered that same afternoon.
Due to the predefined delivery routes of our couriers we are unable to guarantee an exact delivery time for your orders. However, if you make a note in your order that you would like the flowers delivered at a specific time of day we will try our very best to accommodate this request.
Please ensure you provide us with the correct address for the recipient. If you provide us with an incorrect address and we deliver your order as per your instructions, we will not accept responsibility for the failed delivery. If we are unable to deliver to the address provided we can re-deliver the flowers on the same day or another day. However, if this occurs we will charge a minimum courier fee of $10 if we can send the same bouquet. If we cannot send the same bouquet we will need to charge 40% of the original order cost plus the additional delivery charge of $10.
If you have any questions about delivery, please contact us at email@example.com and we will endeavor to respond to your query as quickly as possible.
Personal information means information that can be used to identify and contact you. Our Site may be browsed anonymously. If you do not browse anonymously, the Site may collect personal information from you including your email address, mailing address, browser cookies, credit card information, PayPal information, telephone number, and billing and shipping information. We also collect the third party bouquet recipients’ names, addresses, telephone numbers or email addresses that you provide to us.
We may collect personal information when you create an account on the Site; participate in Site feedback, questionnaires, surveys, or contests; participate in forums and chat rooms; purchase a product through the Site; or receive customer or technical support.
We do not sell, trade or rent your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as delivering bouquets or merchandise and for processing payments. They will have access to the minimum amount of your personal information needed to perform these services, but we will not authorise them to use your information for other purposes.
When there is a legal obligation to do so ONN may disclose your information to any relevant regulatory body. In addition, we may provide statistics with personal identifiers removed about our customers, readers, sales, traffic patterns and related site functions to reputable third parties.
“Cookies” are small bits of electronic information that a website sends to a visitor’s browser and are stored on the visitor’s hard drive. Like many websites, we employ cookies in certain areas of the Site to allow us to provide information to make your online experience more convenient and to enhance your experience with the Site. Cookies also prevent items placed in a shopping basket from disappearing by the time you checkout. Cookies are not spyware or adware, and can’t deliver viruses or run programs on your computer. A user may configure his or her web browsers to accept or reject or delete the cookies, or notify the user when a cookie is being set.
We may collect other technical information from users of the Site, including their IP address, browser type, domain names, and access times.
It is very important to us that you feel secure while visiting and ordering with Of Noble Nature. We take security seriously, and have taken steps to ensure your personal information is secure. We use a secure Hosted Payment page solution by Braintree (owned by Paypal) to process online orders. This means your credit card details are never recorded or stored on our website; they are processed only in the highly secure Braintree environment while completing your purchase.
Braintree is committed to protecting the security of your data. They use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. You can find more information on the Braintree Site.
You may obtain confirmation from us as to whether or not we hold personal information about you. You may also request a copy of the information and/or request that corrections or changes are made to it. You are at all times entitled to change your personal information that we hold. In order to do this, click the Customer Login button at the top left of the any page on the Site. After signing in your personal information will be made available for you to view and change. You also have the ability to change your secure password at any stage. You will be required however to enter your current password in order to change it to a different one.