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ONN DELIVERY POLICY

At ONN we work on Monday, Wednesday and Friday from 9am – 1pm and our deliveries are made between 2pm – 6pm on those days. You can pre-order flowers at any time, but our ‘Bunch of the Day’ is only available from 10am – 1pm, or until the ‘Sold Out’ icon appears on the Site. This ensures that all of our orders are delivered that same afternoon.

Due to the predefined delivery routes of our couriers we are unable to guarantee an exact delivery time for your orders. However, if you make a note in your order that you would like the flowers delivered at a specific time of day we will try our very best to accommodate this request.

Please ensure you provide us with the correct address for the recipient. If you provide us with an incorrect address and we deliver your order as per your instructions, we will not accept responsibility for the failed delivery. If we are unable to deliver to the address provided we can re-deliver the flowers on the same day or another day. However, if this occurs we will charge a minimum courier fee of $10 if we can send the same bouquet. If we cannot send the same bouquet we will need to charge 40% of the original order cost plus the additional delivery charge of $10.

If you have any questions about delivery, please contact us at hello@ofnoblenature.co.nz and we will endeavor to respond to your query as quickly as possible.

ONN PRIVACY COMMITMENT

Thank you for visiting ofnoblenature.co.nz, our service dedicated to simplifying flower purchases. Of Noble Nature (“ONN”, “we,” “us” or “our”) is committed to respecting the privacy rights and concerns of all users of ofnoblenature.co.nz (the “Site”).  Accordingly, we have established and implemented this Privacy Statement to inform visitors to the Site of how we use and protect the information we collect through the Site.  By visiting or browsing the Site, you consent to ONN’s collection, use, storage, deletion, and disclosure of personal information relating to you as set forth in this Privacy Policy.

By using our Site and/or providing information to us, you consent to the policy. If you are under 18, we require you to inform and gain a parent or guardian’s consent to our Privacy Policy and Terms and Conditions before registering with us or placing an order.

WHY WE COLLECT PERSONAL INFORMATION

Personal information means information that can be used to identify and contact you.  Our Site may be browsed anonymously.  If you do not browse anonymously, the Site may collect personal information from you including your email address, mailing address, browser cookies, credit card information, PayPal information, telephone number, and billing and shipping information.  We also collect the third party bouquet recipients’ names, addresses, telephone numbers or email addresses that you provide to us.

We may collect personal information when you create an account on the Site; participate in Site feedback, questionnaires, surveys, or contests; participate in forums and chat rooms; purchase a product through the Site; or receive customer or technical support.

DISCLOSURE OF INFORMATION TO OTHERS

We do not sell, trade or rent your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as delivering bouquets or merchandise and for processing payments. They will have access to the minimum amount of your personal information needed to perform these services, but we will not authorise them to use your information for other purposes.

When there is a legal obligation to do so ONN may disclose your information to any relevant regulatory body. In addition, we may provide statistics with personal identifiers removed about our customers, readers, sales, traffic patterns and related site functions to reputable third parties.

COOKIES

Cookies” are small bits of electronic information that a website sends to a visitor’s browser and are stored on the visitor’s hard drive. Like many websites, we employ cookies in certain areas of the Site to allow us to provide information to make your online experience more convenient and to enhance your experience with the Site. Cookies also prevent items placed in a shopping basket from disappearing by the time you checkout. Cookies are not spyware or adware, and can’t deliver viruses or run programs on your computer. A user may configure his or her web browsers to accept or reject or delete the cookies, or notify the user when a cookie is being set.

We may collect other technical information from users of the Site, including their IP address, browser type, domain names, and access times.

SECURITY

It is very important to us that you feel secure while visiting and ordering with Of Noble Nature. We take security seriously, and have taken steps to ensure your personal information is secure. We use a secure Hosted Payment page solution by Braintree (owned by Paypal) to process online orders. This means your credit card details are never recorded or stored on our website; they are processed only in the highly secure Braintree environment while completing your purchase.

Braintree is committed to protecting the security of your data. They use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. You can find more information on the Braintree Site.

UPDATING YOUR PERSONAL INFORMATION

You may obtain confirmation from us as to whether or not we hold personal information about you. You may also request a copy of the information and/or request that corrections or changes are made to it. You are at all times entitled to change your personal information that we hold. In order to do this, click the Customer Login button at the top left of the any page on the Site. After signing in your personal information will be made available for you to view and change. You also have the ability to change your secure password at any stage. You will be required however to enter your current password in order to change it to a different one.

PASSWORDS

You are responsible for all actions taken with your user name, email address and password. Therefore we do not recommend that you disclose your ONN password to any third parties. If you choose to share your user name, email address and password or your information with third parties to provide you additional services, you are responsible for all actions taken with this information and therefore you should review that third party’s privacy policy.

POLICY CHANGES

We may review this policy from time to time and will notify you of any changes by posting an updated version on our website. This document represents our privacy policy as at 15 February 2016.

CONTACT US

If you have any questions or you would like any further information about our Privacy Policy and Website Security and the practices of ONN with regards to your personal information, please contact us at hello@ofnoblenature.co.nz