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ONN FAQ

At ONN we wish to make it as easy as possible for you to send or receive flowers. If you have any questions that aren’t answered below about our service, please don’t hesitate to send us an email and we’ll be delighted to help you further.

For now we deliver our bunches on a Monday, Wednesday and Friday, but we have big dreams to expand, so let’s see what happens! We are however closed on public holidays and the Christmas/New Years period. We will be closed this year from Dec 21st and will re-open for business on Jan 18th. We may offer blooms on selected holidays such as Mother’s Day and Valentine’s Day, so look out for our alerts via social media for further info.

We currently deliver to Wellington, Porirua, Lower Hutt and Upper Hutt.

We deliver to the following postcodes for no extra charge:

6011 and 6035.

For all other postcodes in Wellington, Lower Hutt, Upper Hutt and

Porirua there will an added delivery fee.

Sorry but no you cannot, the nature of our service means we offer one bouquet design on each of our three trading days. This means you can see what we have available at 10am on Monday, Wednesday and Friday and buy a bunch when you like what you see. We are more than happy for your comments and requests for florals to feature in future bunches and we will do what we can to accommodate these.

We offer a daily bunch each Monday, Wednesday and Friday. We will make up one style of bouquet each day, so everyone receives the same selection of flowers on that one day. You will be able to view the day’s bunch from 10am each of those mornings via our website, Instagram and Facebook pages. You can order these bunches until 1pm or until the sold out icon appears on our website.

We will begin our deliveries at 1pm, so you can expect your blooms to arrive anytime between then and 5pm.

No, there does not need to be anyone at home when our deliveries are made. We will carefully leave your bunch (which will be water-wrapped) propped up by your front door in the most sheltered spot. And you can give us any special instructions for your delivery at our checkout page.

A vase is a great idea, especially if you are sending a bunch to someone in hospital. We currently have the option of delivering your lovely ONN bunch in a classic glass vase for an added $12. If you like this idea, visit our Add a Jar page. And we have more options coming in the future…

Our cut off time for orders is 1pm or until our ‘Sold Out’ icon appears on the screen. This ensures that all our orders are delivered that same afternoon. If you have missed out you can select our Pre-Order Bunches option.

Yes you certainly can! Visit our Pre-Order Bunches page and all you need to do is select the future date on the calendar that you would like your bunch to be delivered and we will do the rest!

Our Floral Subscriptions option makes it super easy for you to get regular ONN bunches delivered to your (or a special person’s) door. Using the drop down menus on the Floral Subscriptions page you can easily select what day you want your subscription delivered, how frequently and for how long you want it to continue. This means you can have flowers weekly, fortnightly or monthly and for however long you’d like!!

Although we would love to be able to offer you flowers all year round, we also need a holiday now and then! If one of your subscription delivery days coincides with a public holiday we will be in touch to arrange another date with you. You may also contact us if you are going to be away on a day your subscription is due and we can select an alternative delivery date that suits you best.

Yes we certainly do! If you are a business and would like weekly flowers delivered, then please email us directly and we will send you our business package with more information.

Our flowers are bought fresh from the markets that morning and then delivered straight to you, so you can expect them to last for at least 5 -7 days when you care for them properly. To care for your flowers ensure that you put them in water as soon as you receive them. If you want them to last longer, refresh the water every 2 days, trim stems and do not place by a heater or in a very sunny spot in the home.